Vlad the E-Mailer
RE: Wrong casket
I recently purchased the oak-finish RestfulPeace Deluxe from your Web site. But what received was not what I ordered. It is a similar model, but has a large etched design on the lid that was not in the picture on your site. How quickly can it be exchanged?
RE: RE: Wrong casket
We regret the error. Our Web site showed the Spring 2006 RestfulPeace Deluxe model. The 2007 model has been updated to include the etched cross on the lid. We regret that our Web site was not updated prior to your order. Please complete the Exchange Request form and fax or mail it to us at the address below. You will find the form, along with your receipt and several valuable coupons, packed inside the casket. Again, we are very sorry for any inconvenience.
RE: RE: RE: Wrong casket
Inside the casket? I can’t quite get to it at the moment. Isn’t there some other way we could handle it?
RE: RE: RE: RE: Wrong casket
I am sorry you're having trouble. This may be better if handled by phone. Please call our customer service line at the number listed below and we would be happy to help you.
RE: RE: RE RE: RE: Wrong casket
I tried your customer service line last night and got a recording indicating your office hours to be between 9:00 a.m. and 5:00 p.m. I work overnights. Is there any way we could settle this via e-mail?
RE: RE: RE: RE: RE: Wrong casket
We regret you are having problems with our system. Due to the danger of fraud we are only able to process exchanges either by telephone or via the paperwork included with the order.
RE: YOUR WILL IS MINE
MINA…YOU WILL SEND SOMEBODY TO PICK UP THE CASKET AND REPLACE IT WITH A DIFFERENT MODEL.
RE: RE: YOUR WILL IS MINE
I will send somebody to pick up the casket immediately.
FROM: MinaH, CSR
TO: DRenfield, Shipping Mgr
RE: CUSTOMER TICKET #1031
Please arrange courier delivery and pickup at address attached. Exchange ’07 RPDeluxe w/cross etching for Fall06 model.
As a matter of fact, check to see if we have any left with the optional EternaClear Crystal lid window. This customer has had a hard time and I'd like to upgrade his purchase as a courtesy.
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